Returns
Last updated: 22 October 2026
At Lumezio, we want you to feel confident bringing smarter lighting into your home. If your purchase is not right for you, we are here to help.
1. Our 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on eligible purchases. If you are not completely satisfied with your Lumezio order, you can contact us within 30 days of receiving your products to request a return.
To qualify for a change-of-mind return, products must be returned in their original condition, with all included accessories and, where reasonably possible, the original packaging.
Please contact our team before sending anything back so we can provide return instructions.
2. How to Request a Return
To request a return:
- Email us at lumeziosupport@gmail.com with your order number and reason for the return.
- Our team will review your request and provide the relevant return instructions.
- Carefully package the product and return it using the instructions provided.
- Once the return has been received and assessed, we will notify you of the outcome.
Please do not send products to an address until our team has confirmed the return arrangements.
3. Change-of-Mind Returns
If you change your mind about a purchase, you may request a return within 30 days of receiving your order, subject to the eligibility conditions above.
Unless otherwise agreed, customers are responsible for return postage costs for change-of-mind returns.
Original shipping charges, if any, are not refundable for change-of-mind returns unless required by law.
4. Faulty, Damaged or Incorrect Products
If your product arrives damaged, is faulty, does not match its description or is otherwise eligible for a remedy under Australian Consumer Law, please contact us as soon as possible.
Include your order number, a description of the issue and photographs or videos where helpful.
We will assess the issue and provide the remedy required under applicable consumer law. Depending on the circumstances, this may include a repair, replacement or refund.
Where a return is necessary for a product covered by Australian Consumer Law, we will cover reasonable return costs as required by law.
Your rights under Australian Consumer Law are not affected by this policy. Our 30-day money-back guarantee is in addition to your statutory consumer rights.
5. Refund Processing
Once an eligible return has been received and approved, we will arrange the applicable refund to your original payment method.
Please allow time for the refund to be processed by your payment provider or bank. Processing times can vary.
We will notify you by email when your refund has been processed.
6. Exchanges and Replacements
If you receive a faulty, damaged or incorrect product, contact us so we can help arrange an appropriate solution.
For change-of-mind exchanges, please contact our team to confirm available options.
7. Bundle Orders
If your order includes a multi-pack or bundle, please contact us before returning individual items or the entire bundle.
Any refund will be assessed according to the items returned, the condition of the products, the terms of the original offer and your rights under Australian Consumer Law.
8. Contact Us
Have a question about a return or refund? We are happy to help.
Please include your order number in your message so we can assist you as quickly as possible.
Thank you for choosing Lumezio.