Shipping Policy

Last updated: 28 October 2026

At Lumezio, we are committed to making your shopping experience simple and seamless, from checkout to delivery. Below you will find everything you need to know about our shipping process.

1. Shipping Destinations

Lumezio currently ships within Australia.

We are working to make our products available to more customers in the future. Please check back for updates on additional shipping destinations.

2. Shipping Costs

We offer the following shipping options for Australian orders:

• Free Standard Shipping: Available on orders over $80 AUD.
• Standard Shipping: A shipping fee applies to orders under $80 AUD and will be displayed at checkout before payment.

The order value used to determine shipping eligibility is calculated according to the applicable checkout rules. Any shipping charges will be clearly displayed before you complete your purchase.

3. Order Processing

Orders are processed after payment has been successfully received.

Please allow 1 to 3 business days for order processing before dispatch. During busy periods, promotions or public holidays, processing may take longer.

Once your order has been dispatched, you will receive a confirmation email and tracking information where available.

4. Estimated Delivery Times

Delivery times depend on your location, the shipping provider and the delivery service used. As a general guide, estimated delivery times are:

• Major metropolitan areas: 3 to 7 business days after dispatch.
• Regional and remote areas: 5 to 12 business days after dispatch.

These timeframes are estimates only and are not guaranteed. Delivery may take longer during peak periods, public holidays, severe weather or circumstances outside our control.

5. Order Tracking

Where tracking is available, we will send your tracking details by email once your order has been dispatched.

Please allow time for tracking information to become active after dispatch. Some shipping providers may take a little longer to register the first tracking update.

If your tracking information has not updated for an extended period, contact us and we will help investigate.

6. Incorrect Shipping Details

Please check that your shipping address and contact details are correct before completing your order.

If you have entered an incorrect address, contact us as soon as possible at lumeziosupport@gmail.com. We will do our best to update the details before your order is dispatched, but changes cannot be guaranteed once an order has been processed or shipped.

Lumezio cannot guarantee successful delivery where an incorrect or incomplete address has been provided. Your rights under Australian Consumer Law remain unaffected.

7. Delayed, Lost or Missing Orders

Although we work to ensure orders arrive within the estimated delivery window, delays can occasionally occur.

If your order has not arrived within the expected timeframe, please contact us with your order number and tracking details if available.

We will investigate the delay with the relevant shipping provider and work with you towards an appropriate resolution.

If an order is lost or otherwise fails to arrive, we will assess the circumstances and address the issue in accordance with our obligations under Australian Consumer Law.

8. Incorrect or Damaged Deliveries

If your order arrives damaged, contains the wrong product or is missing an item, please contact us as soon as reasonably possible.

Include your order number and a description of the issue. Photographs may help us assess the situation more quickly.

We will review the issue and arrange an appropriate solution in accordance with our policies and applicable consumer law.

9. Split Shipments

Depending on product availability and fulfilment arrangements, items within an order may occasionally be dispatched separately.

If this occurs, tracking information may be provided for each shipment where available. You will not be charged additional shipping fees for a split shipment initiated by Lumezio.

10. Contact Us

If you have questions about shipping or the status of your order, we are here to help.

Please include your order number in your message so we can assist you as efficiently as possible.

Thank you for choosing Lumezio. We appreciate your support.